Job Description
The High Value Service Delivery Manager will oversee the secure movement of high-value and sensitive cargo across North America. This role is critical in protecting our customers’ premium goods while ensuring operational excellence, regulatory compliance, and customer satisfaction. You will lead security-focused logistics processes, manage specialized handling teams, and collaborate with stakeholders to maintain DeSpir’s reputation for reliability and integrity.
ESSENTIAL FUNCTIONS:
Lead, manage, and hold accountable, a team focused on managing transportation operations tailored to high value customers that provides exceptional service in a in a 24x7x365 environment
Coordinate and monitor shipments to ensure adherence to customer specifications, security, and delivery requirements
Oversee operational processes for high value shipments, including planning, scheduling, monitoring, exception management, and communication in a manner that delivers an outstanding customer experience
Monitor GPS, geofencing, and other real-time tracking tools to maintain shipment visibility and prevent theft or loss
Respond promptly to customer inquiries, service issues, and complaints, providing timely resolutions
Ensure compliance with DOT, IATA, TSA, and other applicable regulations
Oversee quality control processes and investigate any service failures, implementing corrective and preventive actions
Maintain records for audits and ensure readiness for inspections by regulatory authorities or customers
Promote a culture of safety, compliance, and continuous improvement
Track key performance indicators (KPIs) such as on-time delivery, temperature excursion rates, and customer satisfaction
Analyze service trends and recommend process improvements to increase efficiency and service quality
QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:
Bachelor’s Degree and/or at least five years Logistics experience required
Five plus years in supply chain management and at least three years in high value transportation
Proven experience with complex shipment requirements
Strong leadership and team-building skills
Excellent analytical and problem-solving abilities
Outstanding communication and interpersonal skills
Customer-focused mindset with a passion for service excellence
Proficient in project management tools, CRM systems, and MS Office
Ability to manage multiple priorities in a fast-paced environment
Highly motivated, self-directed, and results driven
Demonstrates company’s core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable.
What We Offer: Competitive starting salary
Recognition programs using Awardco
Free lunch Fridays
All day healthy snacks and drinks
In-office golf launch monitor-simulator
Medical, dental, vision, and FSA plans
401k contribution at 3%
Company paid Life Insurance/AD&D and Short-Term Disability
Voluntary Life Insurance options
Paid Time Off (PTO)
Paid ParentalLeave
Paid Bereavement Time Off
Free onsite fitness center
Onsite restaurant
Hybrid work schedule (1 WFHday)
**No 3rd party calls**
#J-18808-Ljbffr Despir Logistics, LLC
Job Tags
Temporary work,