Job Description
Front Desk Hotel Receptionist Location Grayling, MI :
The Front Desk Receptionist is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. We are looking for someone who can work 3pm-11pm 4 days a week, including weekends.
Responsibilities
- Greet and register incoming guests.
- Process guest folios and collect payment for in-house and departing guests.
- Administer and manage cash handling responsibilities.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Handle additional duties as needed by guests or management.
Requirements
- High school diploma or equivalent required.
- Hotel and Customer Service experience preferred.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations for the entire shift.
- Computer experience required.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to establish and maintain effective working relationships with associates, customers and guests.
- Command of the English language both written and verbal.
Benefits
- 401k Program (w/ company match & profit sharing)
- Employee Assistance Program
- Company wide discounts on propane, fuel, convenience store merchandise, hotel stays, and more!'
Job Type: Part-time
Pay: From $12.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Weekends as needed
Application Question(s):
- Are you available to work 3pm to 11pm 4 days a week (including weekends)?
Work Location: In person
Job Tags
Hourly pay, Local area, Shift work,