Job Description
Join the TCI Family as a Shop Service Manager For over 45 years, TCI has proudly served the transportation industry with integrity, dedication, and top-tier customer service. We're more than a company-we're a family. Our team thrives on honesty, innovation, and accountability, and we're looking for a leader who shares those values.
About the Role As our
Shop Service Manager , you'll oversee the 24/7 maintenance operations of a busy diesel truck repair shop. You'll manage a team of skilled technicians, ensure compliance with safety and regulatory standards, and deliver superior service to our customers-all while fostering a positive, productive, and safe workplace.
Key Responsibilities: - Lead, coach, and support shop staff with TCI's Core Values at the forefront.
- Oversee preventative maintenance, repairs, and fleet needs.
- Ensure compliance with DOT, OSHA, and company safety requirements .
- Build strong relationships with customers and address service concerns.
- Recruit, train, and mentor top talent.
- Manage budgets, costs, and operational productivity.
- Conduct regular safety and shop meetings.
Qualifications: - 10+ years diesel technician experience.
- 5+ years shop management experience.
- Strong leadership, communication, and customer service skills.
- Familiar with DOT & OSHA regulations.
- Bilingual (Spanish or other languages) a plus.
- Proficient computer skills.
Compensation: - Salary: $85K (based on experience)
- Quarterly Incentives
- A supportive, family-like work environment where you can grow.
Why Join TCI? When you join TCI, you're not just taking a job-you're becoming part of a trusted team with a 45-year legacy of excellence in the transportation industry.
Locations Phoenix, AZ
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