Job Description

Job Description

Customer Service Specialist

Raleigh, NC

Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.

Key Responsibilities:

• Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.

• Process all incoming sales orders including phone, web, email, EDI into ROI.

• Generate quotes on stock products.

• Complete all required shipping documentation for proper delivery of foreign orders.

• Perform invoicing as required including adding freight charges and billing customers.

• Process all credit card orders.

• Process daily incoming company mail.

• Provide administrative support for Sales Support, Sales, etc.

• Adhere to all ISO 9001 policies and procedures that govern our business.

• Performs other duties as assigned.

Education:

• High School Diploma, GED, or equivalent experience

Experience:

• 0-1 years’ prior relevant experience

Minimum Requirements/Qualifications:

• Ability to interact with customers in a professional manner

• Basic computer skills including Microsoft Office

• Excellent communications and customer service skills

• Good organizational and team related skills

• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints

• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization

• Strong work ethic and an ability to excel within a rapidly changing and growing organization

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