Job Description

The Chief Neighbor Experience Officer (CXO) serves as a key member of the Executive Leadership Team and is responsible for ensuring that every interaction between the Foodbank ofSoutheasternVirginiaandthe Eastern Shore (FSEVA) and its communityfrom food distribution and partner collaboration to healthcare partnershipsreflects dignity, empowerment, stewardship, and is neighbor-centered.

The CXO leads with design and execution of strategies that place neighbors (those experiencing food insecurity) at the center of all organizational decisions. Through visionary leadership. The CXO ensures that the Foodbanks programs, partnerships, and engagement efforts deliver transformative, equitable, and measurable impact acrossSoutheasternVirginiaandthe Eastern Shore.

The CXO leads with organizations strategy and execution around creating a compassionate, comprehensive, and person-centered Neighbor Experience, that honors the voices of those facing food insecurity and strengthen the relationships between the Foodbank, its partners, and the community.

Strategic & Organizational Leadership

• Serve as a member of the Executive Leadership Team, contributing to the development and execution of FSEVAs strategic plan and culture of neighbor-centered service.
• Lead the creation and implementation of the Neighbor Experience Strategic Framework, ensuring that all programs and partnerships reflect the organizations commitment to dignity, inclusion, and empowerment.
• Embed neighbor voice and lived experience into program design, evaluation, and policy advocacy efforts.
• Collaborate cross-functionally with the Chief Executive Officer, Chief Operations Officer, and Chief Development Officer to align service delivery, partner engagement, and resource development with neighbor-centered principles.

Neighbor-Centered Programs & Services

• Oversee the Program Services team to ensure high-quality, compassionate, and effective service delivery through food hubs, mobile distributions, and innovative access models.
• Develop systems to regularly collect and integrate neighbor feedback to drive continuous improvement and accountability.
• Advance initiatives that remove barriers to food access, including transportation, language, and cultural obstacles, and strengthen linkages to other community resources and services.
• Champion connections and services that assist and empower neighbors to address the root causes of hunger.

Partner & Community Engagement

• Lead the Partner Agency Relations team to cultivate strong, collaborative, and accountable relationships with our partner agencies.
• Ensure that our network of partner agencies have the adequate resources and capabilities to meet the food security needs of our neighbors.
• Oversee joint accountability and shared outcome models that align multiple departments (e.g., Partner Agency Marketplace) to shared goals and performance measures.
• Strengthen FSEVAs role as a community convener, fostering collaboration among nonprofits, schools, health providers, and civic leaders to address root causes of hunger.
• Represent FSEVA in regional coalitions, community forums, and Feeding America network initiatives to advance systems-level changes.

Neighbor, Staff and Partner-Centered Culture

• Champion FSEVAs commitment to diversity, equity, and inclusion across all internal and external activities.
• Work closely with leadership to foster a culture of dignity, respect, and belonging for staff, partners, and neighbors.
• Support storytelling efforts that elevate authentic neighbor voices and reflect the strength, resilience, and diversity of the communities we serve.
• Elevate the work of our partner agencies and community partners to contribute to the achievement of their organizational goals.

Leadership & Performance

• Lead, mentor, and develop a multidisciplinary team focused on collaboration, innovation, and accountability.
• Develop and monitor key performance indicators (KPIs) to evaluate neighbor satisfaction, partner engagement, and service outcomes.
• Ensure compliance with Feeding America standards, grant requirements, and programmatic regulations.

Education & Experience

• Bachelors degree required; Masters degree in Social Work, Nonprofit Management, Public Administration, or related field strongly preferred.
• Minimum of years of progressive leadership experience in community-based services, human services, or nonprofit management.
• Proven track record of leading cross-functional teams and implementing organization-wide initiatives with measurable impact.
• Minimum of 5 years experience in executing programs/services in a rapidly changing and evolving environment.
• Experience within the Feeding America network or large-scale community service organizations strongly preferred.

Skills & Competencies

• Deep understanding of food insecurity, social determinants of health, and systemic inequities.
• Strategic thinker with a demonstrated ability to balance vision with practical execution.
• Exceptional relationship builder and communicator with diverse audiences.
• Data-informed decision-maker experienced in using feedback, metrics, and evaluation tools to improve programs.
• Committed to compassionate, comprehensive, and trauma-informed leadership practices.
• Strong leadership presence with the ability to inspire, motivate, and unify teams around shared goals.
• Strong leadership actions that demonstrate a willingness to serve with employees and partners to achieve program goals.

Core Attributes

• Mission-Driven: Passionate about FSEVAs vision of a hunger-free community.
• Neighbor-Focused: Listens deeply, respects lived experience, and prioritizes dignity in all actions.
• Collaborative: Builds bridges across departments, sectors, and communities.
• Innovative: Seeks creative solutions to longstanding challenges.
• Accountable: Aligns team and organizational performance with clear outcomes and values.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including medical, dental, vision, and retirement plan.
• Generous paid time off, holidays, and professional development support.

The Foodbank ofSoutheasternVirginiaandthe Eastern Shore is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to complete the application process, please contact the employer directly at orfrecruiting@foodbankonline.org.

About the organization

Since 1981, the Foodbank ofSoutheasternVirginiaandthe Eastern Shore has provided more than 420 million meals to neighbors in need. We serve 11 cities and counties, where one in eight residents experience food insecurity. In these communities, we play a vital role in the fight against hunger by collecting, storing, and distributing nutritious food. Beyond food access, we focus on longterm solutions by addressing the root causes of hunger and promoting selfsufficiency.

Our mission is made possible by a dedicated network of volunteers, generous donors, and compassionate community partners. Together, we are working to ensure that no one in our community goes to bed hungry.

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