Job Description

Location: Harrisburg, PA
Position Type:  Hybrid
Hybrid Schedule: Onsite one week a month
Contract Length: 1 year + extensions

Position Overview:
The Business Process Consultant partners with stakeholders to gather requirements, document workflows, and support testing efforts for ServiceNow implementations . This role guides process improvement initiatives, creates training materials, and ensures that solutions meet business needs in an Agile/Scrum environment .

Duties:

• Gather business requirements for application enhancements, break-fix requests, and process improvements.

• Translate requirements into clear user stories and acceptance criteria.

• Lead and support functional testing , including coordination and reporting of User Acceptance Testing (UAT) .

• Document workflows, processes, and end-user training materials , ensuring knowledge transfer and adoption.

• Guide stakeholders on ServiceNow capabilities, business process design, and best practices.

• Lead and collaborate with development teams in the design, development, and implementation of ServiceNow solutions.

• Conduct process reviews , ensuring adherence to enterprise standards, best practices, and Agile principles.

• Troubleshoot and resolve process-related issues to maintain operational efficiency.

• Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Develop project plans, timelines, and progress reports to keep stakeholders informed.

• Ensure ServiceNow solutions meet requirements and are delivered on schedule and within quality standards.

• Fully document technical and functional designs , test plans, scripts, impact analyses, lessons learned, and best practices.

• Build and maintain productive relationships with technology staff, business owners, project sponsors, vendors, and key clients .

• Work independently while managing assigned tasks and deliverables.

• Utilize Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps (ADO) Testing Module to track work and collaborate effectively.

Required Skills:

• Strong understanding of ServiceNow platform capabilities to guide requirements and process improvement.

• Experience writing user stories and acceptance criteria .

• Hands-on experience with functional testing and UAT coordination .

• Familiarity with Agile/Scrum methodologies and participation in Agile ceremonies.

• Excellent communication, collaboration, and documentation skills .

• Proficiency with Microsoft Office 365 and Azure DevOps (ADO) Testing Module .

Preferred Skills:

• ITIL Foundations certification .

• Agile or Scrum certification .

• Experience delivering end-user training and process improvement workshops.

• Familiarity with Enterprise Business Solutions , specifically SAP projects .

• Knowledge of ITSM practices and methodologies .

Job Tags

Contract work, Work at office,

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